Direct Benefit Transfer (DBT) – Payment Failures, Reasons & Step-by-Step Solutions

Direct Benefit Transfer (DBT) is the government’s digital payment system used to send scheme benefits directly into the beneficiary’s bank account. In Madhya Pradesh, most welfare payments such as Ladli Behna, Pension, Scholarships, PM Kisan, and Subsidy benefits are transferred only after Aadhaar eKYC and bank seeding is successfully completed.


How DBT Works in MP

  • Aadhaar is verified through eKYC
  • Aadhaar is linked to a savings bank account
  • The bank activates NPCI mapping for DBT
  • Scheme portals fetch Aadhaar-bank mapping from NPCI/PFMS
  • Payments are credited directly into the mapped bank account

Official DBT Related Links (Raw)


Most Common DBT Payment Problems in MP

IssueWhat It Means
Payment approved but not receivedBank not mapped for DBT
DBT status shows “Inactive”NPCI mapping pending
“Aadhaar not seeded”Aadhaar not linked to bank
“Payment Returned/Rejected”Bank declined the transaction
OTP not receivedAadhaar mobile not updated
Name mismatch errorAadhaar, Bank, and Samagra data differ

Major Reasons for DBT Payment Failure

  • Aadhaar not linked to bank account
  • NPCI mapping not activated by bank
  • Multiple bank accounts mapped with Aadhaar
  • Samagra ID not linked to Aadhaar
  • Spelling errors in name or incorrect DOB/Gender
  • Invalid bank details (IFSC/Account number)
  • Dormant or closed bank account
  • PFMS/NPCI database not updated yet

Step-by-Step Fixes for DBT Payment Issues

1. Check Your DBT Status on Samagra

2. Complete Aadhaar eKYC (If Pending)

3. Verify Bank Supports Aadhaar DBT

4. Visit Bank Branch and Request

Ask for the following at your bank:

  • Aadhaar linking to savings account
  • DBT/NPCI mapping activation
  • Set account as Primary DBT receiving account
  • Name correction if mismatch exists

5. Correct Samagra Profile if Mismatch Found

6. Track Payment on PFMS if Credited from Scheme Side


Documents Needed for DBT Corrections

  • Aadhaar Card original + copy
  • Bank passbook first page copy
  • Samagra ID print or number
  • Registered mobile number
  • Scheme application number (if available)
  • Income/Caste/Pension proof (if asked by department)

Where to Get Local DBT Help

  • Bank Branch (for Aadhaar linking + NPCI activation)
  • Block/Panchayat Office (for profile or bank detail correction)
  • CSC Center Locator: https://locator.csccloud.in/

Important Beneficiary Tips

  • Use only one savings account for DBT mapping
  • Keep name, DOB, gender identical in all records
  • Bank seeding may take a few days to reflect online
  • Always check Samagra DBT page for failure reasons instead of assuming
Scroll to Top